Privacy policy

Last updated: October 19, 2026

At Radial Posters, we believe shopping online should be a great experience, and that includes knowing how your personal information is handled.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you when you visit our website, place an order, or interact with us.

Radial Posters operates this online store using Shopify, which provides the technology that allows us to showcase our products, process orders, and deliver our services. Throughout this policy, references to “we,” “us,” or “our” mean Radial Posters.

By using our website or services, you acknowledge that your personal information may be collected, used, and disclosed as described in this policy, subject to your rights and choices under applicable privacy laws.

When we refer to “personal information,” we mean information that identifies you or could reasonably be linked to you. Information that has been genuinely anonymised so that it can no longer identify you is not considered personal information under this definition.

The information we collect depends on how you interact with our website, the services you use, and the laws that apply to you. We may collect your name, email address, phone number, billing address, shipping address, payment confirmations, transaction details, account credentials, preferences, order history, shopping activity, communications with our support team, device information, IP address, browser details, and information about how you navigate and interact with our website.

Payments are processed through Shopify and applicable payment providers. We do not necessarily receive or store your complete payment card details.

Your information may be collected directly from you when you place an order, create an account, subscribe to communications, leave a review, or contact us. We may also collect information automatically through cookies, pixels, and similar technologies, through service providers operating on our behalf, or through partners and other third parties where permitted by applicable law.

We use personal information to operate Radial Posters, process payments, confirm purchases, arrange production and shipping through our production and fulfilment partners, provide order updates, assist with delivery issues, and handle customer service enquiries.

We may also use information to maintain accounts, remember preferences, understand which products customers are interested in, improve website functionality, communicate with customers, measure advertising performance, and provide a more relevant shopping experience.

Where permitted by law and subject to applicable consent requirements and your preferences, we may use information to send promotional emails or messages, promote our products, measure advertising performance, and display relevant advertisements based on your interactions with our website or products.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in those emails. You may still receive essential communications relating to your orders or account.

We may also process information to protect our website, verify transactions, detect suspicious activity, prevent fraud, investigate potential misuse, comply with legal obligations, resolve disputes, enforce our policies, and protect our legal rights.

We process personal information where we have an appropriate legal basis to do so, including where necessary to fulfil a contract, comply with a legal obligation, pursue legitimate interests, or obtain consent when required.

Like many online stores, our website may use cookies, pixels, and similar technologies to help the website function properly and understand how visitors use our services. These technologies may be used to keep your shopping cart and checkout functioning, remember preferences, understand website traffic, measure marketing campaigns, support advertising, and help detect fraudulent activity.

Some cookies are necessary for the operation and security of our store, while others may be used for analytics, personalisation, or advertising. Where required by law, we will seek consent before using non-essential cookies or similar technologies. Depending on your location and the tools available on our website, you may be able to manage certain cookie preferences through our consent settings or your browser. Disabling certain cookies may affect the functionality of parts of our website.

We do not treat your personal information as something to share without a reason. However, operating an online store requires us to work with certain service providers and partners.

Our store is hosted by Shopify. Information submitted through our website may be processed by Shopify and other technology providers that help us operate our store, manage transactions, maintain security, and provide our services. Relevant transaction information may also be shared with payment processors and financial service providers to process payments, verify transactions, and prevent fraud.

Radial Posters works with production partners around the world to produce and fulfil orders. We may share the information necessary to manufacture, package, and deliver your purchase, including your name, shipping address, and relevant order details. This information is shared so that your order can be produced and delivered to the address you provide at checkout.

We may share certain information with analytics, advertising, and marketing providers to understand website activity, measure advertising performance, and promote our products. Depending on the services used and applicable law, this may involve technologies that track activity across different websites or services.

Some privacy laws classify certain advertising-related disclosures as “sharing” or “selling” personal information, even where no direct payment is exchanged for the information. Where applicable, you may have the right to opt out of these activities. You can exercise applicable opt-out rights through our Data Sharing Opt-Out page at https://radialposters.com/pages/data-sharing-opt-out.

We may also disclose information where you direct us to do so, where you provide consent, within our corporate group where applicable, in connection with a business transfer, or where disclosure is necessary to comply with the law, respond to valid legal requests, enforce our policies, or protect the rights and safety of our business, customers, or others.

We do not authorise our service providers to use personal information received on our behalf for purposes prohibited by our agreements or applicable law.

Shopify provides the platform that powers our store and processes information relating to your use of our website. Shopify may also process information from interactions you have with our store, other merchants, and Shopify itself to provide and improve its own services and enhanced features. For certain processing activities, Shopify may act as an independent controller and be responsible for responding to privacy requests relating to that processing.

To learn more about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users. You can also visit the Shopify Privacy Portal at https://privacy.shopify.com/en to learn more about your privacy rights and exercise certain available choices.

Our website may contain links to third-party websites, platforms, or services. If you follow a link to a website that we do not operate or control, we encourage you to review its privacy policy and terms before providing any personal information.

We are not responsible for the privacy, security, or practices of third-party websites or services that operate independently of Radial Posters. Information you share publicly or semi-publicly on third-party platforms, including social media, may also be visible to other users and subject to those platforms' own policies. The presence of a third-party link on our website does not necessarily mean that we endorse that service or its privacy practices.

Our website and services are not intended for children, and we do not knowingly collect personal information from children below the age at which they can lawfully provide it in their jurisdiction.

If you are a parent or legal guardian and believe a child has provided us with personal information in circumstances where it should not have been collected, please contact us so we can review the matter and take appropriate action, including deletion where required by law.

As of the date of this policy, we do not have actual knowledge that we sell or share the personal information of individuals under 16 years of age, as those terms are defined under applicable privacy laws.

We take reasonable steps to protect the personal information we handle against unauthorised access, loss, misuse, alteration, and disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, and information transmitted over the internet may carry risks.

Please avoid sending sensitive or confidential information through unsecured communication channels unless it is necessary.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including processing orders, maintaining accounts, providing customer support, meeting legal and tax obligations, resolving disputes, preventing fraud, and enforcing our agreements.

The appropriate retention period depends on the type of information, the purpose for which it was collected, and any applicable legal requirements. When information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law.

Your privacy rights depend on where you live and the privacy laws that apply to you. Subject to those laws and any applicable exceptions, you may have the right to access personal information we hold about you, request its deletion, correct inaccurate or incomplete information, receive a copy of certain information or request its transfer to another organisation, object to certain processing activities, restrict processing, or withdraw consent where consent is the basis for processing.

Depending on your location, you may also have the right to opt out of certain activities involving the sale or sharing of personal information or targeted advertising, as defined by applicable law. To exercise applicable advertising opt-out rights, visit our Data Sharing Opt-Out page at https://radialposters.com/pages/data-sharing-opt-out.

Where supported by our website and required by applicable law, we may recognise the Global Privacy Control signal as a request to opt out of certain data-sharing or targeted advertising activities. The effect of such a signal may depend on your location and whether the device or browser can be associated with an account. You can learn more about Global Privacy Control at https://globalprivacycontrol.org/. We do not recognise other browser-based “Do Not Track” signals unless required by applicable law.

If you receive promotional emails from us, you can unsubscribe using the link provided in those emails. Unsubscribing from marketing communications does not prevent us from sending essential service messages, such as order confirmations, shipping updates, or communications necessary to manage your account or purchases.

If you live in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection laws, including the right to object to certain processing activities, request restrictions on processing, withdraw consent where consent is the basis for processing, and lodge a complaint with the relevant data protection authority.

You can submit a privacy request by contacting us using the details below. You may also exercise certain rights through Shopify's Privacy Portal at https://privacy.shopify.com/en.

We may need to verify your identity before responding to a request. Where permitted by law, you may authorise another person to make a request on your behalf, although we may require evidence of that authorisation. We will handle requests within the timeframes required by applicable law. We will not unlawfully discriminate against you for exercising your privacy rights.

If you have a question or concern about how Radial Posters collects, uses, or handles your personal information, please contact us so we can review it. We will consider your concern and respond in accordance with applicable law.

Depending on where you live, you may also have the right to complain to your local privacy or data protection regulator. If you are in the European Economic Area, you can find relevant supervisory authorities through the European Data Protection Board at https://edpb.europa.eu/about-edpb/about-edpb/members.

Radial Posters works with service providers and production partners located in different parts of the world. As a result, your personal information may be transferred to, stored in, or processed in countries outside your own, including countries where privacy laws may differ from those in your jurisdiction.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are subject to suitable safeguards.

For transfers of personal information from the European Economic Area or United Kingdom, this may include recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, the UK's applicable international data transfer arrangements, or another lawful mechanism, unless the destination country has been recognised as providing an adequate level of protection.

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, data-handling practices, or applicable legal requirements.

When we make changes, we will publish the updated policy on this page and revise the “Last updated” date. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes. We encourage you to review this page periodically so you understand how your information is handled.

If you have any questions about this Privacy Policy, our privacy practices, or your rights regarding personal information, please contact us.

Radial Posters

Email: support@radialposters.com

Phone: +64 204 832 859

Address: 7 Ara o Ngāti Koata, NSN, Richmond 7020, New Zealand

For the purposes of applicable data protection laws, Radial Posters acts as the controller of personal information where we determine the purposes and means of its processing. Shopify and other service providers may have separate responsibilities for information they process independently.

We're committed to treating your information responsibly and being transparent about how it is used.